Refund and cancellation policy
Version 1 · last updated November 2026
This policy covers donations made online to CanvasCode Foundation (CIN U88900TS2026NPL220988) through canvascode.org. It forms part of our terms of use.
Donations are final
A donation is a voluntary gift, and it is final once made. We do not refund a donation because the donor has changed their mind, and a donation cannot be cancelled once the payment is complete.
When we refund
We refund a donation in full when it was made in error:
- the wrong amount was entered;
- the same donation was charged more than once;
- a card, bank account, or UPI ID was used without its owner’s permission.
Write to us within 15 days of the donation. Where a payment was made without the owner’s permission, we act on it whenever it is reported.
How to ask
Email hello@canvascode.org or call +91 98490 20324 with your name, the date and amount of the donation, and the Razorpay payment reference from your thank-you email (it begins pay_). We reply within 2 working days.
How a refund is paid
- The full amount goes back to the card, bank account, or UPI ID the donation came from. We cannot pay it anywhere else.
- Once we approve it, Razorpay and your bank usually take 5 to 7 working days to return the money.
- If a receipt under section 354 of the Income-tax Act, 2025 was issued for the donation, we cancel it, and the refunded amount is left out of the donation statement we file with the Income-tax Department. It can no longer be claimed as a deduction.
Questions and grievances
Our Grievance Officer is Ravi Paladugu, reachable at hello@canvascode.org, 8-3-214/3/2, Srinivasa Colony West, S.K. Nagar, Ameerpet, Hyderabad, Telangana 500038.